The analysis firm said many retailers had struggled to meet online demand during lockdown, “as competitors narrowed and tons of establishments shut their doorways”. A separate piece of research by Retail Economics, on behalf of technology agency O2, found that nearly half of customers really feel that the pandemic could have a everlasting impact on the greatest way they shop. The coronavirus lockdown which started in March noticed an enormous jump in demand for on-line grocery deliveries as people sought to minimise trips to supermarkets.
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